Commendations & Complaint Procedures

The University of California Police Department conducts itself according to the following core values:

  • Accountability: Holding ourselves responsible for our behavior and performance.
  • Respect: Safeguarding the rights, differences and dignity of all.
  • Integrity: Consistently conducting ourselves according to high standards of behavior.
  • Service: Ensuring the well being of our community by proactively meeting its needs.
  • Excellence: Striving to achieve the highest levels of professional performance.

A relationship of trust and confidence between members of the University of California Police and the community we serve is essential to effective law enforcement. Law enforcement officers must be free to exercise their best judgment and to initiate law enforcement action in a reasonable, lawful and impartial manner, without fear of reprisal. Likewise, officers have a special obligation to respect the rights of all persons.

The University of California Police Department acknowledges its responsibility to establish a system of complaint and disciplinary procedures which not only subject the officer to corrective action when he/she conducts himself/herself improperly, but also will protect him/her from unwarranted criticism when he/she discharges his/her duties properly. It is the purpose of these procedures to provide a prompt, equitable, open and expeditious disposition of complaints regarding the conduct of members of the Department.

To this end, the University of California Police Department welcomes from members of the community constructive criticism of the Department and complaints against its members or procedures.

We also appreciate and welcome commendations and other comments from members of the public. To ensure excellent service is recognized and modeled, it is important for us to hear about our community's experiences.

  • Make a Commendation
  • Please use our commendation form to submit a commendation online. A commendation can also be submitted to the UCOP EthicsPoint hotline

  • Submit a Complaint
  • How do I make a complaint?

    Please fill out our complaint form and return it in person or by mail. The Police Station is located at 601 Westwood Plaza, Los Angeles, CA 90095.

    A complaint can also be submitted online to the UCOP EthicsPoint hotline


    Must a complaint be made in person?

    An initial complaint may be made by telephone, mail, or online; however, you may be asked to complete and sign a written form, as well as be interviewed by an investigator.


    Are there any restrictions on making a complaint?

    A complaint should be made as soon after the incident as practical. Complaints made after thirty (30) days from the incident may not be accepted unless valid reasons exist.


    Will my complaint be investigated?

    Each complaint is read and assigned by the Chief of Police or his/her designee to be completely and thoroughly investigated by a UCLA police supervisor.


    Will action be taken against the officer?

    If an officer’s actions have violated departmental rules or regulations, or other policies or laws, appropriate action will be taken.


    Where can I get data about complaints made against UCLA Police Department personnel?

    Listed below are the complaints received from the public since 2016 and their dispositions.


    Definitions:

      •  Affiliated: UCLA Student, Staff, or Faculty

      •  Non-Affiliated: All other individuals

      •  Unfounded: When the investigation discloses that the alleged act(s) did not occur or did not involve Department personnel. Complaints which are determined to be frivolous will fall within the classification of unfounded.

      •  Exonerated: When the investigation discloses that the alleged act occurred, but that the act was justified, lawful and/or proper.

      •  Not Sustained: When the investigation discloses that there is insufficient evidence to sustain the complaint or fully exonerate the employee.

      •  Sustained: When the investigation discloses sufficient evidence to establish that the act occurred and that it constituted misconduct.
     

    The Complaint Types are determined based on the UCLA Police Department's Standards of Conduct.
     

    Complainant  Complaint Type Year Disposition
    Non-Affiliated Exceeding lawful peace officer powers 2021 UNFOUNDED
    Affiliated Improper remarks 2021 NOT SUSTAINED
    Affiliated Unsafe driving 2021 SUSTAINED
    Non-Affiliated Discourteous behavior 2021 UNFOUNDED
    Affiliated Improper remarks 2021 SUSTAINED
    Non-Affiliated Improper conduct 2021 WITHDRAWN
    Affiliated Improper driving 2021 SUSTAINED
           
    Non-Affiliated Discourteous behavior/Discrimination
    Exceeding lawful authority
    Damage to vehicle
    2020 NOT SUSTAINED/UNFOUNDED
    UNFOUNDED
    UNFOUNDED
    Non-Affiliated Discourteous behavior 2020 NOT SUSTAINED
    Non-Affiliated Mishandling of personal property
    Discrimination
    Excessive force
    2020 UNFOUNDED
    UNFOUNDED
    UNFOUNDED
    Affiliated Discourteous behavior
    Failed to complete complaint documentation
    2020 NOT SUSTAINED
    NOT SUSTAINED
    Non-Affiliated Discourteous behavior 2020 UNFOUNDED
    Non-Affiliated Discrimination
    Exceeding lawful authority
    2020 NOT SUSTAINED
    UNFOUNDED
           
    Affiliated Discourteous behavior 2019 NOT SUSTAINED
    Affiliated Discourteous behavior 2019 UNFOUNDED
           
    Non-Affiliated Harassment/Threatening 2018 UNFOUNDED
    Non-Affiliated Excessive force 2018 UNFOUNDED
    Non-Affiliated Failed to take report 2018 SUSTAINED
    Non-Affiliated Failed to take proper action 2018 UNFOUNDED
    Affiliated Discourteous behavior 2018 NOT SUSTAINED
    Non-Affiliated Failed to take a report 2018 UNFOUNDED
    Non-Affiliated Exceeding lawful authority 2018 NOT SUSTAINED
           
    Non-Affiliated Discourteous behavior
    Careless workmanship
    2017 NOT SUSTAINED
    SUSTAINED
    Non-Affiliated Failure to take action 2017 NOT SUSTAINED
    Non-Affiliated Excessive Force
    Unlawful search
    2017 UNFOUNDED
    NOT SUSTAINED
    Non-Affiliated Discourteous/Rude conduct 2017 UNFOUNDED
    Non-Affiliated Harassment/Unreasonable behavior 2017 UNFOUNDED
    Non-Affiliated Dereliction of duty/Harassment 2017 UNFOUNDED
    Non-Affiliated Harassment 2017 UNFOUNDED
    Non-Affiliated Harassment 2017 UNFOUNDED
    Non-Affiliated Rude/Refusing to help 2017 UNFOUNDED
    Affiliated Profiling
    Disrespect
    2017 NOT SUSTAINED
    UNFOUNDED
    Affiliated Discourteous behavior
    Discrimination
    2017 SUSTAINED
    UNFOUNDED
    Non-Affiliated Exercised unlawful authority
    Dishonesty
    2017 NOT SUSTAINED
    NOT SUSTAINED
           
    Non Affiliated Excessive force 2016 UNFOUNDED
    Non-Affiliated Racial profiling 2016 UNFOUNDED
    Non-Affiliated Excessive force 2016 NOT SUSTAINED
    Affiliated Improper conduct/Discrimination 2016 UNFOUNDED
    Non-Affiliated Excessive force/Improper conduct 2016 UNFOUNDED
    Affiliated Excessive force 2016 UNFOUNDED
    Non-Affiliated Improper remarks 2016 UNFOUNDED
    Non-Affiliated Improper remarks 2016 NOT SUSTAINED
    Non-Affiliated Excessive force 2016 UNFOUNDED
    Non-Affiliated Improper conduct 2016 UNFOUNDED
    Affiliated Theft under color of authority 2016 UNFOUNDED


    You can also obtain data on Citizens' Complaints Against Peace Officers at the State of California's OpenJustice website.